Terms and Conditions

Terms and Conditions

Thank you for choosing Paper and Smiles Studio – please find the full Terms and Conditions for workshops, parties and events below. 

 

Workshops

The following terms and conditions are applicable to all workshops.

Payment – Full payment is required at the time of booking. A workshop space is not confirmed until payment is received.

Cancellations – I understand that life sometimes means that plans have to be changed – if you need to cancel your space on a workshop, please drop me an email to discuss (kirsty@paperandsmiles.co.uk).  The following policies are in place:

  • Cancellations with 30 or more days’ notice – You will be offered to switch your booking onto another workshop free of charge or a full refund can be issued.
  • Cancellations with less than 30 days, but more than 7 days’ notice – You will be offered to switch your booking onto another workshop for an extra 50% charge or a 50% refund can be issued. I will try to fill the space on the workshop, if I manage to fill your place then the remaining 50% will be refunded to you.
  • Cancellations with 7 days or less notice given – unfortunately cancellations and refunds cannot be offered within 7 days of the event date – you are more than welcome to pass your space onto a friend or family member – please email me before if this is the case before the event so that I know who to expect on the day. If you will not be passing your ticket on to someone else please let me know and I will do my best to fill the space, if the space does get filled you will receive a full refund.
  • Cancellations by Paper and Smiles Studio – In the very unlikely event that I must cancel a workshop you will be offered either a full refund or the opportunity to transfer onto another workshop (spaces permitting). I cannot except liability travel or other costs.

The Studio and Accessibility - The studio can be found in the grounds of Whitehall Garden Centre, Woodborough (SN9 5PF). There is ample free parking on site, including next to the unit (drive into the car park – drive straight on and then bear left at the top of the car park – following the Paper and Smiles signs).  The car park is gravel and there is level access into the studio via double doors.  There is access to a toilet (which belongs to another business) via a single steep step.

Buddy the studio pet – we have a little dog called Buddy who comes to work in the Studio on weekdays – he has his own area behind the counter, you may not even see him (as he sleeps a lot in the daytime)!  If you are allergic and coming on a workshop on a weekday, please do get in touch before booking as it may be that I can ensure Buddy has a couple of hours at home while you visit!

Children – Children must be accompanied by a responsible adult for all our workshops.  Children’s workshops are designed so that once the craft activity is underway parents can enjoy the complimentary cuppa (and biscuit) and relax while the children are crafting away. 

Workshops will start promptly, to ensure that we make the most of our time please allow plenty of time for finding the studio and getting settled.

We will be using various tools, some sharp, although safety guidelines will be issued you are responsible for your own actions. Care and caution should be taken.

Completion of booking is also acceptance of these Terms and Conditions.

 

 

 

Parties, Team Building and Private Events and Groups.

Payment – A 50% deposit is payable at the time of booking, the remaining 50% will be due on the day of the party.  The booking invoice will be for the full hire cost, at least 50% of this invoice must be paid to confirm the booking.  Once the deposit payment has been received the booking will be confirmed, you will receive a booking confirmation and the event will be added to the studio calendar. 

Cancellation – The 50% deposit is non-refundable as once an event is confirmed materials etc are ordered.  In the very unlikely event that I must cancel your booking (this would only happen for reasons outside of my control) a full refund will be given.  I cannot except liability travel or other costs.

The Studio and Accessibility - The studio can be found in the grounds of Whitehall Garden Centre, Woodborough (SN9 5PF). There is ample free parking on site, including next to the unit (drive into the car park – drive straight on and then bear left at the top of the car park – following the Paper and Smiles signs).  The car park is gravel and there is level access into the studio via double doors.  There is access to a toilet (which belongs to another business) via a single steep step.

Adult Supervision - For Pre-School and reception aged children – Although the crafts will be suitable for pre-schoolers, most will need the help of a grown up and therefore I ask that an adult accompanies each pre-school aged child.  For school age children - At least one adult must stay for the entire duration of the party, more grown-ups are welcome to stay however sometimes too many adults staying can distract from the activities and make it very difficult for me to keep the childrens attention, I therefore encourage you to avoid more than a couple of extra grown-ups staying – you will know the children and parents that are attending so I will leave this to your discretion.  There is the garden centre and several other shops and cafes on site to keep the grown-ups entertained for an hour or two while the children enjoy the party.  Generally, the parties will be two hours long, allowing the last 30 minutes for you to have a party lunch/tea.  You will be responsible for the children during this time.  Please can I ask that you ensure the children are respectful to the studio (which is also a shop) during this time.

Use of the Kitchen – You are very welcome to bring your own food and drink (including alcohol) to the studio for you party – a list of equipment available in the studio for your use is attached, all I ask is that you wash up anything you use at the end of the party 😊 Don’t forget your napkins and candles!!  I will provide you with a bin bag for any rubbish from the event – please take this away with you at the end.

Completion of booking is also acceptance of these Terms and Conditions.